snapdeal fraud

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Hi,

i bought a digital weighing machine of 550 rs from snapdeal.com. i made the payment by netbanking mode kn 14/04/14. they sent a mail that your courier will be deliver on 16th April by ecom express. but i did not receive the product still now kn 22nd april.whebever i call tge snapdeal and ecom express.they say that it will reach soon.but they dont give me exact idea.

please help me out in this matter.

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